[Israel.pm] [OFFTOPIC - management rather than Perl] Re: Seeking Contractor - IT

Omer Zak omerz at actcom.co.il
Thu Jun 29 05:39:42 PDT 2006

Due to the response time requirement and to the need of people to have
their own lives - the feasible way to meet the requirement is to train a
group of 5-6 sysadmins to provide the service in shifts.

Since they would need to have something else to do to fill their free
time, and Yaron's business probably does not have other work for 5-6
sysadmins - it would make sense to outsource the emergency response
function to another business, which already employs several people, who
can do the job.

Then Yaron's business would not need to pay them for time not actually
spent on training, improving and fixing the business' systems - yet get
the required response time.
                                           --- Omer

On Thu, 2006-06-29 at 15:21 +0300, Gabor Szabo wrote:
> Hi Yaron,
> thanks for the clarification regarding your name.
> As you already answered this part on the list let me also answer
> here.
> On 6/29/06, Yaron Golan <yarong at xennexinc.com> wrote:
> > 2. This is an emergency response person. Although our servers are monitored,
> > backed up, have dual raid, and are semi-managed, if something happens, I may
> > need this person to, if worse comes to worst, wake up in the middle of the
> > night to address a business-critical issue. That being said, this has never
> > happened before, and if it does, I expect it to happen less frequently than
> > once a year. I also expect this person to review our monitoring and backup
> > services and minimize the risk to him and the business (with obvious values
> > for both).
> IMHO the concern is not with the night shift but that if you always want a 15
> minutes response time than the person taking this cannot leave her computer
> and the internet connection at a distance of more than 15 minutes.
> So for example cannot travel (though this can be solved by having a
> mobile Internet connection) and cannot go to a movie or a theatre as
> there she won't
> be available for more than 15 minutes..
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